Privacy Policy

Effective Date: October 16, 2026

At ACP ProPainters, we respect your privacy and are committed to protecting the personal information you share with us. We believe in transparency about how your information is collected, used, stored, and disclosed when you visit our website or request our painting services.

This Privacy Policy explains our information practices when you visit https://acppropainters.com/, complete a contact form, request a free painting estimate, schedule a consultation, or communicate with our team.

By using our website, you acknowledge the information practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting ACP ProPainters or requesting our services.

Personal Information

Depending on how you interact with us, this may include:

• Full name
• Email address
• Telephone number
• Property or service address
• City, state, and ZIP code
• Requested painting services
• Preferred appointment or consultation dates
• Details about your painting project
• Messages submitted through contact or estimate forms

Project-Related Information

When you request an estimate or engage our painting services, we may collect project-related information, including:

• Property type and location.
• Interior or exterior painting requirements.
• Rooms, surfaces, or areas to be painted.
• Preferred paint colors and finishes.
• Surface conditions and preparation requirements.
• Project schedules and access arrangements.
• Photographs or other project materials you choose to provide.
• Previous service history and customer communications.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited and website navigation activity
• Website referral sources
• Date and time of visits
• Cookies and similar technology identifiers
• General website usage information

This information may help us maintain website security, evaluate performance, and improve the browsing experience.

2. How We Use Your Information

We may use the information collected through our website and business operations to:

• Respond to customer inquiries and questions.
• Review and process free painting estimate requests.
• Schedule consultations and painting appointments.
• Prepare project estimates and quotations.
• Communicate about project scope, materials, colors, and timelines.
• Provide residential interior and exterior painting services.
• Coordinate project work and customer communications.
• Prepare invoices and maintain service records.
• Address customer feedback or service-related concerns.
• Improve our website functionality and customer experience.
• Protect our website against misuse or unauthorized access.
• Send promotional communications where legally permitted and appropriately authorized.
• Comply with applicable legal, regulatory, and business obligations.

We process personal information for legitimate business purposes and other purposes permitted under applicable law.

3. Contact Forms and Free Estimate Requests

Our website provides contact forms and free estimate request options for homeowners interested in our painting services.

When you submit a form, we may use the information provided to:

• Understand your painting project.
• Confirm your property location and service requirements.
• Contact you to discuss your request.
• Arrange an estimate or consultation.
• Prepare project recommendations or quotations.
• Maintain records of customer inquiries and correspondence.

Our website may use third-party form processing or customer relationship management services to receive, organize, and respond to inquiries.

Submitting an estimate request does not automatically confirm a project booking or establish a binding service agreement.

Please avoid submitting unnecessary sensitive financial information, passwords, or other confidential personal information through general website forms.

4. Appointments and Customer Communications

When you request an estimate, consultation, or painting service, we may use your contact information to coordinate appointments and communicate relevant updates.

These communications may include:

• Estimate request confirmations.
• Appointment scheduling and reminders.
• Project consultations and follow-up questions.
• Scheduling or project timeline changes.
• Updates about painting services.
• Invoices and other administrative information.
• Customer support and post-project follow-up.

We may contact you by telephone, email, or text message when appropriate and permitted by law.

Providing your contact information for an estimate or service request does not automatically constitute consent to receive unrelated promotional text messages or automated marketing calls.

Where separate consent is legally required, we will obtain that consent before sending applicable marketing communications.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, maintain security, and evaluate website performance.

Cookies are small data files stored on your device when you access a website.

Depending on our website configuration, these technologies may be used for:

• Essential website functionality.
• Website performance monitoring.
• Remembering visitor preferences.
• Measuring website traffic and engagement.
• Understanding how visitors navigate website pages.
• Evaluating advertising or marketing campaign performance, where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where applicable law requires consent for specific cookies or tracking technologies, we will obtain that consent before using them.

6. How We Share Your Information

We do not sell customer personal information as part of our ordinary painting service operations.

We may share personal information with trusted service providers or other parties when reasonably necessary to operate our business, provide requested services, or comply with applicable law.

These parties may include:

• Website hosting and technical maintenance providers.
• Contact form and customer relationship management platforms.
• Appointment scheduling and communication services.
• Authorized employees and service professionals involved in your project.
• Subcontractors or project partners when necessary for an agreed service.
• Payment processing and accounting providers.
• Website analytics or advertising technology providers, where applicable.
• Professional advisers, insurers, or government authorities when legally required or permitted.

We seek to share only information reasonably necessary for the applicable business purpose and to work with providers that maintain appropriate information security practices.

We may also disclose information where required by law, to protect our rights, or to investigate suspected fraud or security incidents.

7. Project Photos, Reviews, and Testimonials

During painting projects, ACP ProPainters may take photographs to document project progress, completed work, surface conditions, or service quality.

Project photographs may be used for internal records, quality assurance, or customer communication.

Before publishing photographs that identify a customer, reveal private or sensitive property details, or otherwise require permission, we will obtain appropriate authorization where required.

Customer reviews and testimonials may be displayed on our website or linked from third-party review platforms.

If you voluntarily submit a testimonial directly to us, we may request permission before publishing your name, photograph, or other identifying information.

Reviews independently submitted to external platforms remain subject to those platforms’ privacy policies and applicable terms.

8. Third-Party Websites and External Links

Our website may contain links to third-party websites, including social media platforms, online review services, mapping providers, and other external resources.

These third parties may independently collect and process personal information according to their own privacy policies.

ACP ProPainters does not control the privacy or security practices of external websites.

We encourage visitors to review third-party privacy policies before submitting personal information.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These safeguards may include appropriate access restrictions, secure website communications, system maintenance, and service provider security practices.

However, no method of electronic transmission or data storage is completely secure.

While we work to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business records, and comply with applicable legal obligations.

Information relating to estimates, painting projects, customer communications, payments, and invoices may be retained for legitimate business, accounting, contractual, or legal purposes.

When information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable recordkeeping requirements.

11. Marketing Communications

ACP ProPainters may provide information about painting services, seasonal home maintenance recommendations, special offers, or other business updates.

Where legally permitted and consistent with applicable consent requirements, we may send promotional communications to individuals who have expressed interest in receiving them.

You may opt out of promotional emails by following the unsubscribe instructions included in the message or by contacting us directly.

Where promotional text messages are offered, applicable messages will include required consent and opt-out information.

Opting out of promotional communications does not necessarily prevent essential communications regarding an existing estimate, appointment, or painting project.

12. Children’s Privacy

Our website and painting services are primarily intended for adults, including homeowners, property managers, and other individuals authorized to request painting services.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate parental or guardian authorization.

If we become aware that personal information from a child under 13 has been collected without required authorization, we will take appropriate steps to address the information in accordance with applicable law.

13. Your Privacy Rights and Choices

Depending on applicable law and the nature of the information involved, you may have certain rights and choices relating to your personal information.

These may include the ability to:

• Request information about personal data we maintain.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information, subject to applicable exceptions.
• Opt out of optional marketing communications.
• Manage cookies through browser settings or available website privacy controls.
• Ask questions about how personal information is collected and used.

Privacy requests may be subject to identity verification, applicable legal requirements, and legitimate business recordkeeping obligations.

To submit a request, please contact ACP ProPainters using the details provided below.

14. Do Not Track and Browser Preferences

Some web browsers provide a “Do Not Track” setting that allows users to communicate their preferences regarding online tracking.

Because tracking technologies and browser signals vary, our website may not respond uniformly to every Do Not Track request.

You may use browser settings and available privacy controls to manage cookies and certain tracking activities.

Where applicable law requires recognition of a particular opt-out preference signal, we will comply with that requirement.

15. Business Transfers

If ACP ProPainters undergoes a merger, acquisition, restructuring, sale of assets, or another business transition, certain customer information may be transferred as part of that transaction, subject to applicable legal and privacy requirements.

We will take reasonable steps to ensure that personal information transferred in connection with a business transition remains subject to appropriate confidentiality and information protection requirements.

16. Changes to This Privacy Policy

ACP ProPainters may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, technology, information practices, or legal obligations.

When updates are made, the effective date at the top of this page will be revised.

We encourage visitors to review this Privacy Policy periodically to remain informed about how their information is handled.

Where legally required, we will provide additional notice or obtain appropriate consent for material changes.

17. Contact Information

If you have questions about this Privacy Policy, our website, or the handling of your personal information, please contact us:

ACP ProPainters

Address:
44 Nautilus Rd
Bridgeport, CT 06606

Phone: (203) 685-5511

Email: painting@acppropainters.com

Website: https://acppropainters.com/

For privacy-related questions or requests concerning your personal information, please contact us by telephone or email using the details above.